Stylish Living, Tender Beginnings.
Frequently Asked Questions
Learn how our store operates and find answers to your most common questions here.
Ordering & Shopping
Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account lets you track your orders, save your favorites, and check out faster in the future.
Shipping & Delivery
Q: Do you offer delivery services?
A: Yes! We offer safe and reliable delivery for all orders. Delivery times depend on your location, but most orders arrive within 2–5 business days.
Q: Can I track my order?
A: Absolutely. Once your order is shipped, we’ll send you a tracking number via email or SMS.
Q: Do you deliver nationwide?
A: Yes, we deliver to most parts of the country. Some remote areas may require extra delivery time or charges.
Returns & Refunds
Q: What is your return policy?
A: If you're not satisfied with your order, you can return it within 7 days of delivery, provided it’s unused and in original packaging.
Q: Do you offer refunds?
A: Yes, refunds are processed after we receive and inspect the returned item. Refunds are issued within 3–5 business days.
Payment
Q: What payment methods do you accept?
A: We accept mobile money, bank transfers, and all major debit/credit cards. Secure payment options are available at checkout.
Q: Is it safe to shop on your website?
A: Yes, your data is protected with advanced security systems. We take your privacy and security seriously.
Products & Care
Q: Are your baby products safe?
A: Yes, all our baby accessories are made with safety-tested, baby-friendly materials that meet national safety standards.
Q: How do I care for the furniture I purchase?
A: Care instructions are included with each product. Most items can be cleaned with a soft cloth and mild cleaner.
General Questions
Q: Can I visit your physical store?
A: Yes! Visit our showroom to see products in person. Contact us for directions and opening hours.
Q: How can I contact Lyntegs Enterprise?
A: You can reach us via email, phone, WhatsApp, or through our contact form on the website. We're happy to help!
